North Carolina Communicable Disease Manual

CCTO Help Guide and Important Support Information

CCTO Help Guide and Important Support Information

1. Register for the Help Desk ServiceNow Here
2. Submit a Help Desk Ticket to ServiceNow Here
3. Assistance: How to submit a ticket into the ServiceNow Portal (PDF)

NCID

1. How to setup your NCID for first time (PDF)
2. How to reset your NCID password (PDF)
3. How to set up a new user in the CCTO Tool (For LHD NCID Admins) (PDF)
4. CCTO Helpdesk and NCID Support Guide (PDF)

Accessing the Tool

1. How to log into the CCTO Tool (PDF)
2. Troubleshooting CCTO Access Issues (PDF)